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Radio presets disappear


New Member
Knoxville, TN, USA
I have a 2020 G80 T. My radio presets will not remain selected for more than a few days. They simply disappear. This is true for both SiriusXM presets as well as the local stations, AM and FM. I have followed the reset procedure several times and my Genesis dealer has formally updated the radio software. All to no avail. Most recently the dealer rep told me that Genesis had told him that another software update specific to Genesis models would be available in 6 to 8 weeks Has anyone experienced this problem to this extent with his or her 2020 G80? Am I getting the run around from the dealer? I am concerned about possible cosmetic damage resulting from a physical replacement of the radio with a new one.